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FAQ

General Information

What is CampusOne Student Residence?

CampusOne Student Residence is the ultimate student residence experience offering all-inclusive living to post-secondary students from all educational institutions. We invite you to explore the convenience of spacious urban living and state-of-the-art amenities in a secure and welcoming environment.

Who Lives at CampusOne Student Residence?

A diverse mix of Canadian and international students enjoy CampusOne Student Residence. Situated in the heart of downtown Toronto, we are part of a vibrant and multicultural hub. Interested to see where residents who call CampusOne ‘Home’ join us from? Click HERE [embed link to demographic world map].

Where is CampusOne Student Residence Located?

253 College Street
Toronto, ON
M5T 1R5

How Can I Contact CampusOne Student Residence?

We can be reached by telephone at 647-289-0827 or via email at campusone@studenthousing.com.

What Type of Accommodations Are Offered?

With optimal suite layouts from single living in Studio suites to private living in 2-Bedroom to 6-Bedroom shared accommodation and limited Townhome suites, CampusOne Student Residence offers something for everyone with roommate matching services available.

Please click HERE for a detailed view of our Rates and Floorplans.

Is Dining Service Provided?

Yes! All residents at CampusOne Student Residence who reside in a suite without a kitchen participate in the community’s compulsory dining program throughout the duration of their lease term. Residents residing in suites with fully-equipped kitchens have the option to opt in or out of the dining program.

The dining program is run and operated by The University of Toronto in our 9,000 sq. ft. dining hall on a declining balance system. For University of Toronto students, meal plan dollars are loaded onto your TCard at the beginning of the year, and, as with a debit card account, they are deducted when you make your food purchases. Non-University of Toronto Students are provided a meal card upon move-in.

Your meal plan selection is required to cover Fall, Winter, and the Summer semester. Please review the meal plan tiers carefully to ensure you have chosen the right meal plan to fit your needs at the time of application.

  • Lite: This is a great plan for students who visit family on weekends, spend lots of time away from the residence, or are light eaters
  • Average: This is a great plan for students who are average eaters, who tend to stay on campus most weekends, and whose schedules allow them to make it back to the residence for meals on a regular basis.
  • Hearty: This is a great plan for students who expect to be consistently on campus, and in or near the residence, seven days a week (or just can’t get enough of our amazing food).

CampusOne Student Residence meal plans can only be used at our community. Conversely, no other University of Toronto meal plans (Chestnut, New College, Knox, or Wycliffe) can be used at CampusOne Student Residence. Meal plan funds are not refundable and do not carryover.

Do you Allow Pets?

CampusOne Student Residence is happy to accommodate service and emotional support animals only with approval from Management. Please contact our office for further details.

What Is Renters Insurance, And Do I Need It?

Yes! Personal Property Insurance is required to live at CampusOne Student Residence. Personal Property Insurance (sometimes referred to as “Renters’ Insurance”) can protect your valuables, such as laptops or expensive textbooks from theft or damage, providing you with peace of mind that you’re covered if something happens. Policies should cover personal property and personal liability coverage, and additional living expenses.

For our residents’ convenience, we’ve partnered with Summit Insurance, one of Canada’s leading insurance providers for students.

Do You Offer Roommate Matching?

Yes! Once we receive a signed Lease Agreement, residents are invited to create a profile in RoomSync, which is our roommate matching solution for finding the best roommate match. Through the power of self-selection, residents take control of their living space. Matches that are mutual, based on real preferences, and made in an inclusive environment will nurture empowered, satisfied residents. Note roommate matching services via RoomSync are available for the Fall season only and assignments are subject to change.

Does CampusOne Student Residence Accept Packages on My Behalf?

Yes! For package deliveries, residents can collect them at the first-level front desk upon receiving an email notification from our team. Additionally, residents can pick up regular mail from the designated mailboxes on our second level.

What’s CampusOne Student Residence’s Proximity to Campus?

Directly across the street from the University of Toronto’s St. George campus and in close proximity to OCAD, Toronto Metropolitan University (formerly Ryerson University), and George Brown, CampusOne Student Residence is conveniently located within the downtown core at the intersection of College & Spadina.

Residents have access to the wide network of Toronto’s transit system (TTC) with its famed streetcars passing right in front of our building. We are located by streetcar routes 506 Carlton and 510 Spadina, Queens Park subway station, as well as a 20-minute TTC commute from Toronto\'s Union Station, which connects the city to all over Ontario and the rest of Canada! Additionally, there are Toronto Bike Share stations located throughout the downtown core and of course, there are always taxis and Ubers just minutes away. CampusOne Student Residence offers in-building bicycle storage as well.

When you live at CampusOne Student Residence, all the beauty and attractions to explore in downtown Toronto are at your doorstep.
CampusOne Student Residence to University of Toronto – 290 m
CampusOne Student Residence to OCAD – 1.2 km
CampusOne Student Residence to Toronto Metropolitan University – 1.8 km
CampusOne Student Residence George Brown College – 3.3 km

Do You Have Employment Opportunities for Students?

Yes! We encourage residents interested in joining our team as Dons explore the application process once opened. See our Residence Life section for more information.

Application Process

How Can I Apply?

To begin your application process, click “Apply Today” at the top of our page to access our quick and convenient Housing Application. Carefully read what you need to know before starting your application.

Where Do I Indicate My Suite Preference?

This is completed on your Housing Application. Please note there are a variety of suite styles at CampusOne Student Residence and while we cannot guarantee availability in your preferred suite style(s), we will do our best to accommodate.

When Can I Apply?

We accept applications year-round and lease on a first-come, first-served basis; however, available lease periods may vary based on the time of year.

It’s important to note that a completed application does not guarantee your space. To guarantee your space, you will need to make your Last Month’s Rent (LMR) payment following the completion of your Housing Application and ensure you and your Guarantor have successfully signed your Lease Agreement provided by CampusOne Student Residence Management.

Do I Need to Make a Deposit?

To jumpstart the leasing process, it is essential for you to make a Last Month's Rent (LMR) payment. Once we receive the payment, we can finalize your application details and send you your Lease Agreement. To make this payment, visit Letus or click “Pay Rent” at the top of our page and select ‘Make a One-Time Payment via Letus’.

Please note that the LMR amount is dependent on the preferred floor plan indicated on your Housing Application and is required for new applicants only. If you are renewing your current Lease Agreement, your LMR is transferrable to your new lease term where an adjustment may be required should your suite type change.

Leasing Process

What Is Included in the Rental Installment?

Your rental installment is all-inclusive and comprised of the following:

  • The full cost of your unit and provided hard good furniture
  • The total cost of all utilities (water, Internet, and electricity)
  • Eligibility to participate in all Residence Life events
  • 24/7 access to our state-of-the-art amenity spaces

Outside of the Rental Installment, are there any Additional Costs?

All residents at CampusOne Student Residence who reside in a suite without a kitchen participate in the community’s compulsory dining program throughout the duration of their lease term. Residents residing in suites with fully-equipped kitchens have the option to opt in or out of the dining program. Your meal plan selection is required to cover Fall, Winter, and the Summer semester and is due and payable in three (3) installments in September, January, and May.

Am I Guaranteed A Bedspace?

Rooms are offered on a first-come, first-served basis. A completed application does not guarantee your space. To guarantee your space, you will need to make your Last Month’s Rent (LMR) payment following the completion of your Housing Application and ensure you and your Guarantor have successfully signed your Lease Agreement.

Is There A Waitlist?

Once we are at capacity, we begin accepting applications for our waitlist.

How Will I know If CampusOne Student Residence Received My Payment/Application/Lease?

You will receive an email confirmation within 24-48 hours of your application submission. You can also request confirmation that your application and/or signed Lease Agreement has been received by calling 647-289-0827 or emailing campusone@studenthousing.com.

When Can I Move into CampusOne Student Residence?

Your scheduled move-in date is the start date indicated on your Lease Agreement. Once signed, please reference page 2 of your Ontario Standardized Lease Agreement.

Additional move-in details as they pertain to date/time of arrival, what documentation to have prepared, what and what not to bring, roommate matching, renter’s insurance, etc. will be communicated in the month(s) leading up to move-in

What is Your Cancellation Policy?

In signing a Lease Agreement with CampusOne Student Residence, you are entering into a legally binding contract with responsibility for all associated costs due and payable throughout its term.

Should you have specific questions or concerns, you can reach us by calling 647-289-0827 or emailing campusone@studenthousing.com.

Payment Process

When Are My Monthly Installment Payments Due?

All rental installments associated with your Lease Agreement are due and payable on the first of each month with the associated dining costs payable in three (3) installments in September, January, and May, if applicable.

How Can I Make Monthly Installment Payments to CampusOne Student Residence?

The lease term usually aligns with the academic calendar of the university. During the contracted occupancy period, the resident is charged a total rent amount with installments typically divided into equal value. Please note that these installments do not represent a monthly rent amount and are not prorated

To make a one-time payment or set up reoccurring monthly payments, click “Pay Rent” at the top of our page. At CampusOne Student Residence, we also accept Cheque or Money Order.

If you are an international student that hasn’t yet arrived in Canada, please see, “I Don’t Have a Canadian Bank Account. What Do I Do?” under the International Applicants and Residents section.

Suites and Amenities

Are Accessible Suites Offered?

Yes, absolutely! We have AODA-compliant rooms built to accommodate students with different abilities. Please be sure to include this in your application and we will be happy to assist you.

Please note only select units may include ADA accessible features.

Is There Furniture In My Room?

Yes! All rooms are fully furnished with either a single or double bed, dresser, armoire, study desk and chair, and mattress. For more details, please review the Floor Plans tab of the website. Furniture is not allowed to be removed from the unit.

Can I Bring A Mini Fridge?

Yes, you may bring a mini fridge to place in your suite. It must be under 700W.

Can I Bring My Own Mattress?

Is the All-Inclusive Wi-Fi Unlimited?

At CampusOne Student Residence, we take pride in ensuring that you stay connected to your coursework, loved ones, and entertainment during your stay. Our internet service is intentionally designed to provide unlimited high-speed Wi-Fi internet as part of our comprehensive utility package. Rest assured, we are committed to maintaining sufficient internet connectivity to meet your needs throughout your stay.

Is Kitchenware Provided?

No. Should residents wish to use one of our many community kitchens, they are responsible for providing their own kitchen supplies, including but not limited to cutlery, plates, drinkware, and cooking utensils. In-suite, fully-equipped kitchens do not come outfitted with kitchenware.

What If Something Needs To Be Fixed In My Suite?

Submit a Work Order” where your request will be received directly by our dedicated Maintenance Team!

Is Parking Available ?

No. Parking is not available at CampusOne Student Residence. Residents have access to the wide network of Toronto’s transit system (TTC) with its famed streetcars passing right in front of our building. Additionally, CampusOne Student Residence offers in-building bicycle storage.

For additional transportation details, please see ‘What’s CampusOne Student Residence’s Proximity to Campus?’ under General Information.

Residence Life

What is Residence Life?

At CampusOne Student Residence, our residence life model takes a back-to-basics approach using the core components of what is tried and true about Residence Life and student development. Our programming model provides residents with numerous opportunities to learn about academic success and personal growth focusing on five (5) key areas — academic support, health and wellness, employability, financial literacy and community engagement.

Our on-site managerial infrastructure and effective programming are not only critical to the success of a Residence Life program but to ensuring each resident’s personal and academic successes. For more detailed information about our program, visit our Residence Life tab.

Who Comprises the Residence Life Team?

The on-site Residence Life department consists of a full-time Residence Life Coordinator (RLC) and Don student staff who live on-site.

To see our current team of dedicated Residence Life staff, please visit our Residence Life tab.

What if I Have a Roommate Conflict?

If a resident experiences conflict with one or more roommates, they are encouraged to speak with their Don. Our student staff are trained in conflict mediation, confrontation skills, active listening, and dispute resolution. If a conflict extends beyond the scope of a Don’s ability, they will seek support from the Residence Life Coordinator (RLC) or another member of Management to ensure a peaceful and fair solution for all parties involved.

What, If Any, Mental Health Services are In Place at CampusOne Student Residence?

At CampusOne Student Residence, student health and wellness is an intentional and primary point of focus when it comes to providing the best possible living experience. Through several programs tackling awareness, as well as mental and physical health, we aim to remove the stigma surrounding mental health and provide as much support as possible to students navigating university life.

We partner with Workplace Options to give residents access to a free Student Assistance Program, available 24/7, and in their preferred language. Additionally, throughout the year, we host activity weeks such as Thrive Week and Hi, How Are You Week for students to engage in order to bring focus to the importance of their mental health!

International Residence and Applicants

Do You Provide Proof of Residence?

Yes, please contact the Leasing Office for further information.

I Am Waiting on a Visa. Can I still Apply and Lease?

Yes! We are excited to welcome all students who are living internationally that have an approved visa and permit. If you are still waiting on your Visa, you can still secure your space! Should you be unable to come to Canada, you will be released from your Lease Agreement.

Are there Other International Students at CampusOne Student Residence?

Yes! A diverse mix of Canadian and international students enjoy CampusOne Student Residence. Situated in the heart of downtown Toronto, we are part of a vibrant and multicultural hub. Interested to see where residents who call CampusOne ‘Home’ join us from? Click HERE

I Don’t Have a Canadian Bank Account. What Do I Do?

If you have not yet arrived in Canada, you can apply for a bank account online at most major Canadian banks depending on your status as a newcomer and whether you’re coming from a qualifying country. If you have arrived in Canada as a newcomer, you can apply online with your Social Insurance Number (SIN) and a Canadian address.

When opening a bank account, be prepared to provide your Canadian Visa or study permit, one piece of government-issued photo ID such as your passport, proof of school registration, and expected graduation date. All of Canada’s major banks have branches in Toronto. When choosing a financial institution that’s right for you, consider their location in proximity to us, hours of operation and online banking features.

When you open your new account, your Canadian bank representative will give or send you a bank card, also known as a 'debit card'. You'll be given a PIN (personal identification number) to access your account through an ATM or debit machine. Your PIN is your only protection against unauthorized use, so do not reveal it to anyone. This debit card allows you to:

  • Use Automated Teller Machines (ATMs) for withdrawals, deposits, and bill payments.
  • Pay for items at stores and restaurants that accept debit card payments. This is a good alternative if you prefer not to carry too much cash on you.

Another service to consider are credit cards, which allow you to make purchases without carrying cash and giving you a grace period before you have to pay for your purchases. In Canada, banks generally issue one of three credit cards: Visa, MasterCard, or American Express. Visa and MasterCard are accepted at most major stores and restaurants. Credit cards, just like your debit card, will have a PIN (personal identification number) that you should not share with anyone.

If you consider applying for a credit card, understand the terms and conditions of repayment and be certain you can pay your credit card balance on time when your bill arrives. If you do not pay your credit card bill by the due date, the company will charge you interest on the total amount of the bill, regardless of any amount you paid off over the course of the month. You'll also be charged interest on any purchases made after the due date.

At CampusOne Student Residence, we accept Cheque or Money Order which your chosen Canadian financial institution can provide you. Should you opt to make payments online via a credit card, you can make a one-time payment or set up reoccurring monthly payments by clicking “Pay Rent” at the top of our page.

I Don’t Have a Canadian Number. What Do I Do?

At CampusOne Student Residence, you can get connected before you arrive! We’ve partnered with CanadianSIM to provide you an exclusive international student postpaid phone plan.

Powered by Rogers and Fido, you can enjoy reliable coverage by one of Canada’s leading network providers. You will receive a Canadian number and exclusive plan that is cheaper and more value-driven than what is locally available in the market. Access 5-hours of unlimited data, unlimited Canada-wide calls and international text, 1000 free international long distance minutes, no activation fees, latest devices, and more!

To learn more about securing this exclusive phone plan (only available prior to your arrival), visit https://canadiansim.com/campusone.

Parents & Guarantors

Is a Guarantor Required?

Yes! An individual who will take on financial responsibility on a resident’s behalf is required in order to lease at CampusOne Student Residence. Guarantors can be domestic or international and must provide employment details.

What Kind of Security is Provided at CampusOne Student Residence?

CampusOne Student Residence has a secure card-access entry system, along with a professionally staffed front desk, 24/7 security, and security cameras in all common areas. There is professional on-site management during business hours and after-hour on-site assistance. We also have monitored fire sprinklers and detectors, electronic locks on each unit door, individually locking bedroom doors, and a guest policy.

What Transportation Options are There?

Directly across the street from the University of Toronto’s St. George campus and in close proximity to OCAD, Toronto Metropolitan University (formerly Ryerson University), and George Brown, CampusOne Student Residence is conveniently located within the downtown core at the intersection of College & Spadina.

Residents have access to the wide network of Toronto’s transit system (TTC) with its famed streetcars passing right in front of our building. We are located by streetcar routes 506 Carlton and 510 Spadina, Queens Park subway station, as well as a 20-minute TTC commute from Toronto's Union Station, which connects the city to all over Ontario and the rest of Canada! Additionally, there are Toronto Bike Share stations located throughout the downtown core and of course, there are always taxis and Ubers just minutes away. CampusOne Student Residence offers in-building bicycle storage as well.

What are the Policies on Smoking?

CampusOne Student Residence is a smoke-free community in all indoor areas and within nine meters of any entrance or exit of the building.

What is the Alcohol Policy?

Provincial liquor laws prohibit the consumption of alcohol by persons below the legal provincial age (19 years). CampusOne Student Residence expects that residents in possession of, in the act of consuming, or under the influence of alcohol will be of legal age to do so.

At CampusOne Student Residence we strictly adhere to these laws. We uphold open alcohol restrictions and have implemented a policy that requires all alcohol to be consumed within a resident's unit, and not in common areas such as hallways, lounges, lobbies, or amenity spaces to ensure a safe and comfortable environment for all residents.

Does CampusOne Student Residence Permit Guests?

Yes! Invited guests are always welcome, subject to the consent of roommates and security considerations. Overnight guests are welcome, with limits on the number of days and guests. Residents are responsible for the behaviour of their guest(s) at all times. A guest is defined as any non-CampusOne resident. Failure of guest(s) to comply with the Community Standards will result in the host resident being held fully responsible for any infraction. It is the host's responsibility to inform their guests of our Community Standards.

Is there a Leasing Office?

Yes! Our leasing office can be on our 2nd level located at:
253 College St.
Toronto, ON
M5T 1R5

If you’re interested in booking an in-person or virtual tour, please click HERE.

What Is Renters Insurance, And Do I Need It?

Yes! Personal Property Insurance is required to live at CampusOne Student Residence. Personal Property Insurance (sometimes referred to as “Renters’ Insurance”) can protect your valuables, such as laptops or expensive textbooks from theft or damage, providing you with peace of mind that you’re covered if something happens. Policies should cover personal property and personal liability coverage, and additional living expenses.

For our residents’ convenience, we’ve partnered with Summit Insurance, one of Canada’s leading insurance providers for students.

Can I send My Student Mail/Packages?

Yes! For package deliveries, your student can collect them at the 1st level front desk upon receiving an email notification from our team. Additionally, they can pick up regular mail from the designated mailboxes on our 2nd level.

Who is the day-to-day Manager of Campus1 MTL?

Canadian Campus Communities (CCC). CCC has established itself as Canada's premier provider of student housing services to colleges and universities, offering, private sector assistance in managing on and off-campus student housing. CCC's extensive student housing experience enables them to develop innovative student communities that meet the needs of university partners and clients, while providing the most cost-effective, luxurious student living and learning communities for student residents. CCC’s corporate

Visit Our Leasing Office

CampusOne
253 College St.
Toronto, ON
M5T 1R5

Office Hours

Monday to Friday 9 AM- 5 PM

Front Desk Hours

9 AM- 9 PM All week
Please call or email in advance.

24 Hour Security

Tours Available

Monday to Friday 10 AM – 4 PM
By appointments only
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